THE EFFECT OF PUBLIC ENGAGEMENT ON SERVICE DELIVERY IN KISUMU COUNTY
Main Article Content
Abstract
The Kenyan government begun a process of creating an Integrated Development Plan used by the municipalities to create a five-year strategic development plan. As a kind of business plan, Integrated Development Planning (IDP) is a mechanism that offers direction on municipalities’ budgeting and decision-making processes. The plan provides framework for managing the use of land, infrastructure and managing environment. This study examined the effects of public engagement on service delivery in Kisumu County. Conflict theory and democratic theory served as the foundation for this study's analysis. Information from respondents was gathered using a descriptive research approach. The 177 personnel registered to vote in Kisumu County as of the general election of 2017 were the study's target demographic (IEBC, 2017). This was divided into 10 County Executive Committees (CECs), 40 county directors, 35 ward administrators, 70 village administrators, 15 chief officers, and 7 sub-county administrators who were in charge of the integrated development plan in Kisumu County. The KNBS determined the number of employees as of December 2021. The study chose 123 participants from Kisumu County's County Executive Committees (CECs), sub-county administrators, ward administrators, village administrators, chief officers, and county directors. The outcome estimated using the Yamane (1967) methodology at a ninety five percent confidence level. To gather data on independent and dependent factors, Kisumu County's sub-county administrators, ward administrators, village administrators, chief officers, County Executive Committees (CECs), and county directors were requested to respond to standardized questionnaires. Descriptive and inferential statistics were applied to examine the findings. Findings indicated a positive and significant influence public engagement on service delivery in Kisumu County. The study concluded that performance targets aligned with a county's development plans influence service delivery. Open dialogue between the county government and the public is a vital component of effective governance. County governments that actively embrace and are committed to considering public input in their decision-making processes significantly enhance their public image. It was recommended that the county government of Kisumu should ensure that performance targets should be aligned with the county’s development plans. The county government of Kisumu should hold open dialogue between with the public for quality deliberation and consensus. The county government of Kisumu should be open to and be committed to considering public input in the decision process.
Article Details
References
Abuya, I.O. (2016). Development Projects and (Re) Election of County Government Leaders in Kenya. PM World Journal Vol. 5(4).
Ackerman, J. (2014). Co-governance for accountability: Beyond exit and voice, World Development 32 (3), 447- 463.
ActionAid (2014). People ‘s Action in Practice: Just and Democratic Local Governance.
Aderson, D., Sweeney, D. and Williams, T.A. (2014). Statistics for business and economics. New York: West Publishing Company.
Akerlof, G. A., and Kranton, R. E. (2010). Economics and identity. Quarterly Journal of Economics, 115 (3), 715-753.
Aktan, C.C. (2009). Restructuring as Moral and Towards Total Moral: Political Ethics. Istanbul: Ari Thinking and Public Development Association Publications.
Alatas, V., Abhijit B., Rema H., Benjamin A. Olken, and Julia T. (2013). Targeting the Poor: Evidence from a Field Experiment in Indonesia.
Arosanyin, G., Olowosulu, T. & Oyeyemi, M. (2013). Employment Generation and Earnings in the Informal Transport Sector in Nigeria. International Business and Management 2(2), 139-148.
Ashenafi, A. (2015). The Assessment of Good Urban Governance Practice in Land Administration of Addis Ababa: The Case of Yeka Sub-City.
Babbie, E. (2014). The practice of social research (11th ed.). Belmont, CA: Wadsworth/Thomson.
Backstrand K (2013) Civic science for sustainability: reframing the role of experts, policy-makers and citizens in environmental governance. Global Environmental Politics 3(4),24
Ball, Carolyn (2016) what is Transparency? Public Integrity 11 (4), 293-308.
Banerjee, Abhijit V., and Sendhil M. (2015). Limited Attention and Income Distribution. Department of Economics.
Beall A, Fiedler F, Boll J, Cosens B (2013) Sustainable Water Resource Management and Participatory Systems Dynamics. Case Study: Developing the Palouse Basin Participatory Mode. Sustainability 3, 720 –742
Beall AM, Ford A (2015) Reports from the Field: Assessing the Art and Science of Participatory Environmental Modeling. International Journal of Information Systems and Social Change 1,72- 89
Bebbington, A. Guggenheim, S. Olson, E. and Woolcock, M. (2014). Exploring social capital debates at the World Bank. Journal of Development Studies 40 (5), 33-64.
Campbell, D. (2015). Metis, craft, civic-mindedness: Essential attributes of democratic citizenship in communities. Public Development.
Caruana, A., Money, A. H., & Berthen, P. R. (2010). Service quality and satisfaction: the moderating role of value, European Journal of Marketing.
CHofisi. (2014). Implications for Integrated Development Planning in South Africa
Cinar, K. (2007). Corruption and Bribery in Public Administration. Istanbul: TUGIAD
Cohen, R. J., & Swerdlik, M.E. (2015). Psychological Testing and Assessment. An Introduction to Test and Measurement McGraw Hill.
Creswell J. W. (2016). Research Design: Qualitative, Quantitative and Mixed Methods Approaches, 3rd ed. London: Sage
Dalton, Russell J. 2014. Citizen Politics: Public Opinion and Political Parties in Advanced Industrial Democracies. Thousand Oaks, CA: Sage Publications.
Deephouse, D. L., Bundy, J., Tost, L. P., & Suchman, M. C. (2017). Organizational legitimacy: Six key questions. The SAGE handbook of organizational institutionalism, 27-54.
Dena et al., (2012). Citizens and Service Delivery. Assessing the Use of Social Accountability Approaches in Human Development
Dent & Martin, J. (2014). Identity Politics: Filling the gap between federalism and independence. ‘Hants: Ashgate Publishing Limited.
Díaz, B. J. E. (2014). Participative Communication as a Part of Building the Participative Society. In: WHITE, S.A., NAIR, K.S. & ASCROFT, J. (eds.), Participatory Communication: Working for Change and Development, New Delhi: Sage
Fairbrass, J. and Jordan, A. (2011). Making European Union biodiversity policy: National barriers and European opportunities, Journal of European Public Policy.
Farrell, C. (2014). Patient and Public Involvement (London, Department of Health). Finance and Accountancy. (2004). Good Governance Standard for Public Services.
Feldman, M. S. and Khademian, A. M. 2017. The role of the public manager in inclusion: Creating communities of participation. Governance 20, 305–324.
Fischer, F. (2012). Participatory Governance: From Theory to Practice
Fishkin, J. S. 2015. When the People Speak: Deliberative Democracy and Public Consultation. Oxford: Oxford University Press; New Haven, CT: Yale University Press
Gabriele, A. (2014). Citizen Involvement in Public Policy-making: Does it Improve Democratic Legitimacy and Accountability? The Case of pTA
Gacitúa-Marió, Estanislao, Andrew Norton, and Sophia V. Georgieva, eds. (2016). Building Equality and Opportunity Through Social Guarantees: New Approaches to Public Policy and the Realization of Rights. Washington, DC: World Bank.
Ganesh P.P. (2015). Does Citizen Participation in Local Government Decision-Making Contribute to Strengthening Local Planning and Accountability Systems? An Empirical Assessment of Stakeholders Perceptions in Nepal. International Public Management Review Vol. 16, Iss. 1, 2015
Gathu, J. N. (2014). Analyzing the Impact of Devolution on Economic Development Potentialities in Kenya. International Affairs and Global Strategy
Gaventa, J. (2013). Triumph, deficit or contestation? Deepening the deepening democracy debate.
Gaventa, J. and Barret, G. (2016). So What Difference Does It Make? Mapping the Outcomes of Citizen Engagement. Development Research Center, UK Aid and Department for International Development of the United Kingdom
GoK. (2016). Ministry of Devolution and Planning & Council of Governors. County Public.
Goodin, R. E. (2016). Innovating Democracy, Democratic Theory and Practice After the Deliberative Turn, Oxford University Press.
Gravingholt, J. et al. (2016). Strengthening Participation Through Decentralization: Findings on Local Economic Development in Kyrgyztan. Bonn: German Development Institute.
Griffin, Charles, David de Ferranti, Courtney T., Justin J., Graeme R., and Chinyere B. (2013). Lives in the Balance: Improving Accountability for Public Spending in Developing Nations. Washington, DC
Hope, Sr. K.R. (2015). Capacity Development for Good Governance in Developing Countries: Some Lessons from the Field', International Journal of Public Administration.
Insch, A., and Florek, M. (2012). A great place to live. Work and play. Conceptualizing place satisfaction in the case of city residents, Journal of Place Management and Development.
Iravo, M. (2011). Conflict Management in Kenyan Secondary Schools. KCA Journal of Business Management Vol 3 (1) 2011.
John, C. (2012). The Carver Model of Policy Governance, New York: Cambridge University Press.
John, P. (2015). Can citizen governance redress the representative bias of political participation? Public Administration Review, 69 (3), 494-516.
Kalidas. M.G (2014). Financial services marketing: A study on marketing practices of banks in Kerala on service quality dimensions
Kam, C. D., & Palmer, C. (2013). Rejoinder: Reinvestigating the causal relationship between higher education and political participation. Journal of Politics, 73 (3), 659–663.
Kamla-R., & Ethno M. (2014). The Effects of Nepotism, Cronyism, and Political Favoritism on the Doctors Working in Public Hospitals
Katindi, S. N. (2013). Exploring Kenya Inequality. Pulling Apart or Pooling Together?
Kauzya, J. M. (2014). Political Decentralization in Africa: Experiences of Uganda, Rwanda and South Africa
Kenya Human Rights Commission (KHR) and Social Public Accountability Network (SPAN), (2015). Harmonization of Decentralized Development in Kenya. Towards Alignment, citizen Engagement and Accountability.
Kenya Institute of Public Policy Research and Analysis (KIPPRA) (2016). Baseline Survey Report on decentralized Funds in Kenya. Nairobi.
Kenya National Bureau of Statistics. (2013). Food security research project.
Kinuthia D.M. (2016). Decentralization and Participatory Development: A Case Study of Elgeyo Marakwet County, Kenya. Lung thesis.
Kotler, P., Haider, D., & Rein, I. (2013). Marketing Places: Attracting Investment. Industry and Tourism to Cities. States and Nations, The Free Press, New York, NY.
Kumahia, P. M. (2013). Promoting Good Governance: The Role of the ECOWAS Parliament.
Kwena G.N. (2012). Factors Affecting Public Participation in The Management of Development Projects Through Local Authority Service Delivery Action Plans: A Case Study of Kilgoris Constituency, Narok County.
Kyohairwe, S. (2014). Local democracy and public accountability in Uganda: The need for organizational learning. Commonwealth Journal of Local Governance.
Ladhari, R. (2016). Alternative measures of service quality: A review. Managing Service Quality 18 (1), 65–86.
Luis, G. (2013). Determinants of Citizen and Police Involvement in Public Policing, Final Report.
Mansuri, G. & Rao, V (2013). Localizing Development: Does Participation Work? Washington DC: The World Bank.
Mariana, M.O. (2012). Stakeholder Participation in the Implementation of Local Plan 21 in Malaysia. University of Putra Malaysia, Kuala Lampur.
Marks, G. (2013). Structural policy and multi-level governance in the EC. In Cafruny A and Rosenthal G, eds. The state of the European Public. Constitution of Kenya: 2010
Mohammadi, S. (2022). A test of harmful multicollinearity: A generalized ridge regression approach. Communications in Statistics - Theory and Methods, 51(3), 724–743. https://doi.org/10.1080/03610926.2020.1754855
Morales-Oñate, V., & Morales Oñate, B. (2023). MTest: a Bootstrap Test for Multicollinearity. Revista Politecnica, 51(2), 53–62. https://doi.org/10.33333/rp.vol51n2.05
Mwangi, J., Muna (PhD), DR. W., & Naituli (PhD), PROF. J. G. (2022). Corruption In Public Awareness And Public Service Delivery-Evidence And Lessons From County Governments In Kenya. Strategic Journal of Business & Change Management, 9(2). https://doi.org/10.61426/sjbcm.v9i2.2346
Novi, C. D., Piacenza, M., Robone, S., & Turati, G. (2019). Does fiscal decentralization affect regional disparities in health? Regional Science and Urban Economics.