STAKEHOLDER ENGAGEMENT STRATEGY ON SERVICE DELIVERY IN KENYAN COUNTY GOVERNMENTS
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Abstract
The study was on stakeholder engagement strategy on service delivery in Kenyan county governments. Descriptive survey design using structured and semi-structured questionnaires were used to collect primary data. Nine county governments in Kenya were chosen purposively for the study’s sample size. Two hundred and nineteen respondents were selected using a random sampling procedure, and their responses were compiled. The study’s primary variables were analyzed using descriptive statistical methods, and their statistical relationships were examined using regression and correlation analysis. The results of the study revealed a statistically significant relationship between stakeholder engagement and service delivery.
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References
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Bourne, L., Walker, D.H.T., (2006). Visualizing stakeholder influence—two Australian examples. Project Management Journal 37 (1), 5–22.
Bracken, L. J., Bulkeley, H. A., & Whitman, G. (2015). Transdisciplinary research: understanding the stakeholder perspective. Journal of environmental planning and management, 58(7), 1291-1308.
Carroll, A. B.: 1991, ‘The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders, Business Horizons 34(4), 30–48. Carroll, A. B., & Shabana, K. M. (2010). The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice. International Journal of Management Reviews, 12(1), 85-105.
Cheruiyot, V. K., & Mugambi, D. F. (2016). The Challenges of Managing Stakeholder Based Influence on Service Delivery in Standards Regulatory Agencies, A Case Study of Kenya Bureau of Standards. Strategic Journal of Business & Change Management. Vol. 3, Iss. 4 (75), pp 1397 – 1414
De Gooyert, V., Rouwette, E., Van Kranenburg, H., & Freeman, E. (2017). Reviewing the role of stakeholders in operational research: A stakeholder theory perspective. European Journal of Operational Research, 262(2), 402-410.
Donaldson, T. and L. Preston: 1995, ‘The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications, Academy of Management Review 20, 65–91
Francisco de Oliveira, G., & Rabechini Jr, R. (2019). Stakeholder management influence on trust in a project: A quantitative study. International Journal of Project Management, 37(1), 131–144. https://doi.org/10.1016/j.ijproman.2018.11.001.
Doh, J. P. and N. R. Quigley. (2014). Responsible leadership and stakeholder management.
Freeman, R. E. (1984): Strategic management: a stakeholder approach, Boston:
Freeman, R. E. (2015). Stakeholder theory. Wiley encyclopedia of management, 1-6.
Gregory, A. J., Atkins, J. P., Midgley, G., & Hodgson, A. M. (2020). Stakeholder identification and engagement in problem structuring interventions. European journal of operational research, 283(1), 321-340.
Harvey, B., & Schaefer, A. (2001). Managing relationships with environmental stakeholders: a study of UK water and electricity utilities. Journal of Business Ethics, 30(3), 243-260.
https://www.ipsos.com/en/world-research-2019-review
Ian I. Mitroff, (1983). Stakeholders of the organizational mind. San Francisco: Jossey-Bass.
Ipsos, C. (2019). © 2019 Ipsos. All rights reserved. Contains Ipsos’ Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
Jones, T. M., Harrison, J. S., & Felps, W. (2018). How applying instrumental stakeholder theory can provide a sustainable competitive advantage. Academy of Management Review, 43(3), 371-391.
Karama, F., Iravo, P. M., Kagiri, D. A., & Shale, D. N. (2019). Stakeholder Engagement and Delivery of Devolved Services. Evidence from Kenyan Devolution System. Journal of Public Policy & Governance, 3(1), 66 - 78.
Karimi, H., Maina, K. E., & Kinyua, J. M. (2017). Effect of technology and information systems on revenue collection by the county government of Embu, Kenya.
Kaushik, V., & Walsh, C. A. (2019). Pragmatism as a Research Paradigm and Its Implications for Social Work Research.
Leventon, J., Fleskens, L., Claringbould, H., Schwilch, G., & Hessel, R. (2016). An applied methodology for stakeholder identification in transdisciplinary research. Sustainability Science, 11(5), 763-775.
Lewis, B. D. (2017). Does local government proliferation improve public service delivery? Evidence from Indonesia. Journal of Urban Affairs, 39(8), 1047–1065.
https://doi.org/10.1080/07352166.2017.1323544
Mitchell, R. K., & Lee, J. H. (2019). Stakeholder identification and its importance in the value-creating system of stakeholder work. Harrison, JS Barney, JB Freeman, RE & Phillips, RA (ed.) The Cambridge Handbook of Stakeholder Theory, 53-74.
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Musau, P. M., & Kirui, C. (2018). Project management practices and implementation of government projects in Kenya, case of Machakos County government. International Academic Journal of Information Sciences and Project Management, 3(2), 58-79.
Mutisya, E. N. (2020). Influence of Strategic Corporate Social Responsibility on Competitive Advantage in Commercial Banks in Kenya (Doctoral dissertation, JKUAT-COHRED).
Nayak, N. C., & Samanta, D. (2014). Understanding the role of participation in public service delivery: Evidence from rural West Bengal, India. International Journal of Public Administration, 37(12), 875-884. New Delhi: Wiley India Pvt Ltd
Nyaga, D. M. &Nzulwa, J. (2017) Challenges to Service Delivery in County Governments: A Case of Nyeri County Strategic journal of Business& Change management.
Olatona, J. B., &Olomola, P. A. (2015). Analysis of Fiscal Decentralization and Public Service delivery in Nigeria. Journal of Economics and Sustainable Development, 6(9).
Oppong, G. D., Chan, A. P., & Dansoh, A. (2017). A review of stakeholder management performance attributes in construction projects. International journal of project management, 35(6), 1037-1051.
Parent, M. M., & Deephouse, D. L. (2007). A case study of stakeholder identification and prioritization by managers. Journal of business ethics, 75(1), 1-23.
Pedrini, M., & Ferri, L. M. (2019). Stakeholder management: a systematic literature review. Corporate Governance: The International Journal of Business in Society. Pitman.
Pulè, M. (2021). Stakeholders. Conducting Participatory Arts Projects: A Practical Toolkit.
Rahi, S. (2017). Research Design and Methods : A Systematic Review of Research Paradigms, Sampling Issues and Instruments Development International Journal of Economics &. 6(2). https://doi.org/10.4172/2162-6359.1000403
Sekaran, U. (2009). Research Methods for Business: A Skill Building Approach. (4th ed).
Sow, M., & Razafimahefa, I. F. (2015). Fiscal Decentralization and the Efficiency of Public Service delivery. International Monetary Fund and stakeholder relationships. European Journal of Business and Management 6(35): 179‒18
Tanul, J. (2015). Social Accountability in Institutionalizing Social Accountability in Institutionalizing Devolved Governance. In Institute of Economic Affairs (Vol. 1, Issue 1).
Transparency International. (2019). A national opinion poll on devolution and governance in Kenya
Transparency International. (2019). Corruption Perception Index. Transparency International
Wagana, D. M. (2017). Effect of Governance Decentralization on Service Delivery in County Governments in Kenya (Doctoral dissertation, JKUAT).
Wambua, K. C. (2014). Decentralization of Government Operations and Service Delivery Performance By County Governments in Kenya Kilonzi Cornelius Wambua a Research Project Submitted in Partial Fulfilment of the Requirement for the Award of the Master of Business Administration.
Yamane T. (1967).Statistics: An Introductory Analysis, (2nd ed.). New York: Harper
Yang, J., Shen, G.Q., Ho, M., Drew, D.S., Chan, A.P., 2009. Exploring critical success factors for stakeholder management in construction projects. J. Civ.Eng. Manag. 15 (4), 337–348.
Zikmund, G. W., Babin, B. J., Carr, C. J., & Griffin, M. (2010). Business Research Methods 8th ed.South-Western: Cengage Learning Freeman, R. E. (1984): Strategic management: a stakeholder
Bobeica, A. M. (2011). Stakeholder’s role in healthcare services and new information technology. Journal of Information Systems & Operations Management 5(21): 551‒560.
Bourne, L., Walker, D.H.T., (2006). Visualizing stakeholder influence—two Australian examples. Project Management Journal 37 (1), 5–22.
Bracken, L. J., Bulkeley, H. A., & Whitman, G. (2015). Transdisciplinary research: understanding the stakeholder perspective. Journal of environmental planning and management, 58(7), 1291-1308.
Carroll, A. B.: 1991, ‘The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders, Business Horizons 34(4), 30–48. Carroll, A. B., & Shabana, K. M. (2010). The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice. International Journal of Management Reviews, 12(1), 85-105.
Cheruiyot, V. K., & Mugambi, D. F. (2016). The Challenges of Managing Stakeholder Based Influence on Service Delivery in Standards Regulatory Agencies, A Case Study of Kenya Bureau of Standards. Strategic Journal of Business & Change Management. Vol. 3, Iss. 4 (75), pp 1397 – 1414
De Gooyert, V., Rouwette, E., Van Kranenburg, H., & Freeman, E. (2017). Reviewing the role of stakeholders in operational research: A stakeholder theory perspective. European Journal of Operational Research, 262(2), 402-410.
Donaldson, T. and L. Preston: 1995, ‘The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications, Academy of Management Review 20, 65–91
Francisco de Oliveira, G., & Rabechini Jr, R. (2019). Stakeholder management influence on trust in a project: A quantitative study. International Journal of Project Management, 37(1), 131–144. https://doi.org/10.1016/j.ijproman.2018.11.001.
Doh, J. P. and N. R. Quigley. (2014). Responsible leadership and stakeholder management.
Freeman, R. E. (1984): Strategic management: a stakeholder approach, Boston:
Freeman, R. E. (2015). Stakeholder theory. Wiley encyclopedia of management, 1-6.
Gregory, A. J., Atkins, J. P., Midgley, G., & Hodgson, A. M. (2020). Stakeholder identification and engagement in problem structuring interventions. European journal of operational research, 283(1), 321-340.
Harvey, B., & Schaefer, A. (2001). Managing relationships with environmental stakeholders: a study of UK water and electricity utilities. Journal of Business Ethics, 30(3), 243-260.
https://www.ipsos.com/en/world-research-2019-review
Ian I. Mitroff, (1983). Stakeholders of the organizational mind. San Francisco: Jossey-Bass.
Ipsos, C. (2019). © 2019 Ipsos. All rights reserved. Contains Ipsos’ Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.
Jones, T. M., Harrison, J. S., & Felps, W. (2018). How applying instrumental stakeholder theory can provide a sustainable competitive advantage. Academy of Management Review, 43(3), 371-391.
Karama, F., Iravo, P. M., Kagiri, D. A., & Shale, D. N. (2019). Stakeholder Engagement and Delivery of Devolved Services. Evidence from Kenyan Devolution System. Journal of Public Policy & Governance, 3(1), 66 - 78.
Karimi, H., Maina, K. E., & Kinyua, J. M. (2017). Effect of technology and information systems on revenue collection by the county government of Embu, Kenya.
Kaushik, V., & Walsh, C. A. (2019). Pragmatism as a Research Paradigm and Its Implications for Social Work Research.
Leventon, J., Fleskens, L., Claringbould, H., Schwilch, G., & Hessel, R. (2016). An applied methodology for stakeholder identification in transdisciplinary research. Sustainability Science, 11(5), 763-775.
Lewis, B. D. (2017). Does local government proliferation improve public service delivery? Evidence from Indonesia. Journal of Urban Affairs, 39(8), 1047–1065.
https://doi.org/10.1080/07352166.2017.1323544
Mitchell, R. K., & Lee, J. H. (2019). Stakeholder identification and its importance in the value-creating system of stakeholder work. Harrison, JS Barney, JB Freeman, RE & Phillips, RA (ed.) The Cambridge Handbook of Stakeholder Theory, 53-74.
Mugenda, A. G., &Mugenda, A. G. (2012). Research methods dictionary. Nairobi, Kenya: Applied Research & Training Services.
Musau, P. M., & Kirui, C. (2018). Project management practices and implementation of government projects in Kenya, case of Machakos County government. International Academic Journal of Information Sciences and Project Management, 3(2), 58-79.
Mutisya, E. N. (2020). Influence of Strategic Corporate Social Responsibility on Competitive Advantage in Commercial Banks in Kenya (Doctoral dissertation, JKUAT-COHRED).
Nayak, N. C., & Samanta, D. (2014). Understanding the role of participation in public service delivery: Evidence from rural West Bengal, India. International Journal of Public Administration, 37(12), 875-884. New Delhi: Wiley India Pvt Ltd
Nyaga, D. M. &Nzulwa, J. (2017) Challenges to Service Delivery in County Governments: A Case of Nyeri County Strategic journal of Business& Change management.
Olatona, J. B., &Olomola, P. A. (2015). Analysis of Fiscal Decentralization and Public Service delivery in Nigeria. Journal of Economics and Sustainable Development, 6(9).
Oppong, G. D., Chan, A. P., & Dansoh, A. (2017). A review of stakeholder management performance attributes in construction projects. International journal of project management, 35(6), 1037-1051.
Parent, M. M., & Deephouse, D. L. (2007). A case study of stakeholder identification and prioritization by managers. Journal of business ethics, 75(1), 1-23.
Pedrini, M., & Ferri, L. M. (2019). Stakeholder management: a systematic literature review. Corporate Governance: The International Journal of Business in Society. Pitman.
Pulè, M. (2021). Stakeholders. Conducting Participatory Arts Projects: A Practical Toolkit.
Rahi, S. (2017). Research Design and Methods : A Systematic Review of Research Paradigms, Sampling Issues and Instruments Development International Journal of Economics &. 6(2). https://doi.org/10.4172/2162-6359.1000403
Sekaran, U. (2009). Research Methods for Business: A Skill Building Approach. (4th ed).
Sow, M., & Razafimahefa, I. F. (2015). Fiscal Decentralization and the Efficiency of Public Service delivery. International Monetary Fund and stakeholder relationships. European Journal of Business and Management 6(35): 179‒18
Tanul, J. (2015). Social Accountability in Institutionalizing Social Accountability in Institutionalizing Devolved Governance. In Institute of Economic Affairs (Vol. 1, Issue 1).
Transparency International. (2019). A national opinion poll on devolution and governance in Kenya
Transparency International. (2019). Corruption Perception Index. Transparency International
Wagana, D. M. (2017). Effect of Governance Decentralization on Service Delivery in County Governments in Kenya (Doctoral dissertation, JKUAT).
Wambua, K. C. (2014). Decentralization of Government Operations and Service Delivery Performance By County Governments in Kenya Kilonzi Cornelius Wambua a Research Project Submitted in Partial Fulfilment of the Requirement for the Award of the Master of Business Administration.
Yamane T. (1967).Statistics: An Introductory Analysis, (2nd ed.). New York: Harper
Yang, J., Shen, G.Q., Ho, M., Drew, D.S., Chan, A.P., 2009. Exploring critical success factors for stakeholder management in construction projects. J. Civ.Eng. Manag. 15 (4), 337–348.
Zikmund, G. W., Babin, B. J., Carr, C. J., & Griffin, M. (2010). Business Research Methods 8th ed.South-Western: Cengage Learning Freeman, R. E. (1984): Strategic management: a stakeholder